B2B · White-label IT support
Outsource your technical support to Ethiopia’s premier remote IT engineers.
We handle end-user technical support and customer troubleshooting so your internal teams can focus strictly on building and growing your core business.
- SLA-backed Tier 1/2
- White-label ready
- Fast onboarding
Specialized B2B target sectors
Outsourced helpdesk support for companies that should not build a full Tier-1/2 operation in-house.
Scroll to explore each sector
Hosting
Cloud & web hosting providers
Server setup, domain/DNS issues, cPanel/SSL assistance, and Tier-1 VPS troubleshooting — without burning your ops team’s nights.
Why outsource?
Direct operational impact on developer focus, cost structure, and customer response times.
Before Balubet · In-house support
With Balubet · Outsourced partner
Team capability & infrastructure
Vetted technical expertise
Engineers with 5+ years of hands-on experience across cloud infrastructure, Linux/Windows server administration, networking, and software support.
Structured operations
Rigorously trained, monitored, and organized teams adhering to strict Service Level Agreements (SLAs).
Enterprise helpdesk stack
Modern call-center tooling and our custom self-hosted remote desktop support — maximum data security, quick connections, and end-to-end ticket tracking.
White-label & SLA operating model
White-label integration
We act as an invisible extension of your company — answering calls and resolving tickets under your brand name.
Tiered escalation
We filter routine user inquiries (Tier 1/2) and only escalate legitimate software bugs or core system issues to your senior developers.
Schedule a B2B consultation
Tell us about your product and support volume. We’ll propose a tailored SLA package and onboarding plan.
- Fast onboarding for new partners
- Tailored SLA packages by tier and volume
- Secure remote tools and audited ticket trails